EP0605166A1
Expired / Lapsed
EP
⏱️ 0.0 years remaining
Voice response script generator system and method
Assignee: Intervoice LP
•
Filing: 1993-12-20
•
Granted: —
•
Expires: 2013-12-20
Abstract
Abstract A system and method for creating a semicustom voice response script is disclosed. The system and method comprise circuitry and software for presenting a series of screens to a user on an output device of a general purpose computer, the screens containing a plurality of programmable fields, circuitry and software for accepting programming input from the user on an input device of the general purpose computer into the plurality of programmable fields, circuitry and software for generating the semicustom voice response script from the plurality of programmable fields, the generating circuitry and software choosing and arranging stored script routines according to instructions input in the plurality of programmable fields and circuitry and software, under control of the voice response script, for interacting with a person over a telephone line to take information from and given information to the person.
Inventors
- 👤 Myra Ann Hambleton
Bibliographic Details
Application Number
—
Jurisdiction
EP
Data Source
google_patents
Last Synchronized
2026-10-30 06:14
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/487; H04M3/493; H04M2201/00; H04M2201/32; H04M3/22; H04M3/36; H04M3/50; H04M3/51; H04M3/515
Claims Analysis
Total Claims: 20
Claim 1
Independent Claim
81 words
A semicustom voice response script generator, comprising: means for presenting a series of screens to a user on an output device of a general purpose computer, said screens containing a plurality of programmable fields; means for entering programming input from said user on an input device of said general purpose computer into said plurality of programmable fields; and means for generating said semicustom voice response script from stored script routines assembled according to instructions input in said plurality of programmable fields.
Claim 2
Dependent Claim
30 words
The semicustom voice response script generator as recited in Claim 1 wherein said user selects options presented in said plurality of screens to thereby define said semicustom voice response script.
Claim 3
Dependent Claim
24 words
The semicustom voice response script generator as recited in Claim 2 wherein said voice response script operates in conjunction with a voice response system.
Claim 4
Dependent Claim
30 words
The semicustom voice response script generator as recited in Claim 3 wherein said voice response script and said voice response system cooperate to answer an incoming call from a person.
Claim 5
Dependent Claim
30 words
The semicustom voice response script generator as recited in Claim 4 wherein said voice response script presents options to said person, said options having been previously selected by said user.
Claim 6
Dependent Claim
32 words
The semicustom voice response script generator as recited in Claim 5 wherein said voice response script and said voice response system cooperate to reply to an inquiry from said person by voice.
Claim 7
Dependent Claim
24 words
The semicustom voice response script generator as recited in Claim 6 wherein said voice response script operates to supply banking information to said person.
Claim 8
Independent Claim
81 words
A method of generating a semicustom voice response script, comprising the steps of: presenting a series of screens to a user on an output device of a general purpose computer, said screens containing a plurality of programmable fields; entering programming input from said user on an input device of said general purpose computer into said plurality of programmable fields; and generating said semicustom voice response script from stored script routines assembled according to instructions input in said plurality of programmable fields.
Claim 9
Dependent Claim
33 words
The method of generating a semicustom voice response script as recited in Claim 8 wherein said user selects options presented in said plurality of screens to thereby define said semicustom voice response script.
Claim 10
Dependent Claim
27 words
The method of generating a semicustom voice response script as recited in Claim 9 wherein said voice response script operates in conjunction with a voice response system.
Claim 11
Dependent Claim
33 words
The method of generating a semicustom voice response script as recited in Claim 10 wherein said voice response script and said voice response system cooperate to answer an incoming call from a person.
Claim 12
Dependent Claim
33 words
The method of generating a semicustom voice response script as recited in Claim 11 wherein said voice response script presents options to said person, said options having been previously selected by said user.
Claim 13
Dependent Claim
35 words
The method of generating a semicustom voice response script as recited in Claim 12 wherein said voice response script and said voice response system cooperate to reply to an inquiry from said person by voice.
Claim 14
Dependent Claim
27 words
The method of generating a semicustom voice response script as recited in Claim 13 wherein said voice response script operates to supply banking information to said person.
Claim 15
Independent Claim
121 words
A system for creating a semicustom voice response script, comprising: means for presenting a series of screens to a user on an output device of a general purpose computer, said screens containing a plurality of programmable fields; means for accepting programming input from said user on an input device of said general purpose computer into said plurality of programmable fields; means for generating said semicustom voice response script from said plurality of programmable fields, said generating means choosing and arranging stored script routines according to instructions input in said plurality of programmable fields; and means, under control of said voice response script, for interacting with a person over a telephone line to take information from and give information to said person.
Claim 16
Dependent Claim
29 words
The system for creating a semicustom voice response script as recited in Claim 15 wherein said semicustom voice response script is designed to supply banking information to said person.
Claim 17
Dependent Claim
24 words
The system for creating a semicustom voice response script as recited in Claim 15 wherein said plurality of fields include fields containing financial data.
Claim 18
Dependent Claim
35 words
The system for creating a semicustom voice response script as recited in Claim 15 wherein said plurality of fields include fields containing data pertaining to telephone extensions to be called when certain conditions are satisfied.
Claim 19
Dependent Claim
27 words
The system for creating a semicustom voice response script as recited in Claim 15 wherein said plurality of fields include fields containing data pertaining to bank holidays.
Claim 20
Dependent Claim
28 words
The system for creating a semicustom voice response script as recited in Claim 15 wherein said semicustom voice response script allows for collection of statistics concerning calls received.
References Cited (Backward Citations)
WO1992011603A1
Cited
USPTO Annuity & Maintenance Windows
Maintenance schedule is calculated for granted US utility patents.