EP0915422A1
Expired / Lapsed
EP
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Expert system
Assignee: HP Inc
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Filing: 1998-11-02
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Granted: —
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Expires: 2018-11-02
Abstract
Abstract An expert system, for example for help desk applications, provides output information, such as troubleshooting suggestions, in response to search queries and answers given by a user on questions generated by the expert system. The expert system comprises a knowledge database structure and files representing information about troubleshooting questions and possible answers. For the generation of its output information, e.g., troubleshooting suggestions and solutions, the expert system does not only take into account the contents of said files, but also the relationship between the files, i.e. the structure defining how the information in said files belong together.
Inventors
- 👤 Adrian Krug
Bibliographic Details
Application Number
—
Jurisdiction
EP
Data Source
google_patents
Last Synchronized
2026-10-30 20:58
CPC Classifications
G; G06; G06F; G06F11/00; G06F11/22; G06F11/2257; G06N; G06N5/00; G06N5/02
Claims Analysis
Total Claims: 11
Claim 1
Independent Claim
105 words
An expert system, for example for help desk applications, for performing
a search result evaluation method, wherein the method provides output
information, such as troubleshooting suggestions, in response to search
queries and answers given by a user on questions generated by the
expert system, comprising a knowledge database structure and files
representing information about troubleshooting questions and possible
answers, characterized in that for the generation of said output
information, not only the contents of said files, but also the relationship
between said files, i.e. the structure defining how the information in said
files belong together, is taken into account for providing troubleshooting
suggestions and solutions.
Claim 2
Dependent Claim
23 words
An expert system as in claim 1, wherein the expert system presents to a
user the history of successive asked by the system.
Claim 3
Dependent Claim
34 words
An expert system as in claim 1, wherein the expert system presents to a
user the history of successive questions automatically answered by the
system depending on the submitted search query from the user.
Claim 4
Dependent Claim
39 words
An expert system as in claim 1 or 3, wherein the expert system presents
to a user the history of successive questions automatically answered by
the system which allows the user to change the automatically generated
decisions and answers.
Claim 5
Dependent Claim
35 words
An expert system as in any of the claims 1 to 4, wherein the expert
system presents to a user the history of successive questions
automatically answered by the system in a structured question/answer
form.
Claim 6
Dependent Claim
33 words
An expert system as in any of the claims 1 to 5, wherein the expert
system permanently presents to a user the actual position inside the
knowledge database in a structured question/answer form.
Claim 7
Dependent Claim
32 words
An expert system as in any of the preceding claims, wherein all
conditions and symptoms (for example, questions and answers) which
lead to the particular search result, are displayed to the user.
Claim 8
Dependent Claim
36 words
An expert system as in any of the preceding claims, wherein the selected
search result is automatically presented in conjunction with the path
information through the knowledge base which would lead the user to this
result.
Claim 9
Dependent Claim
18 words
An expert system as in claim 8, wherein path information is presented by
a question and answer structure.
Claim 10
Dependent Claim
22 words
An expert system as in any of the preceding claims, providing the
capability for the user to correct the system pre-selected path.
Claim 11
Dependent Claim
31 words
An expert system as in any of the preceding claims, wherein the expert
system provides the functionality to automatically import pre-structured
information, such as Internet web pages, into its knowledge database.
References Cited (Backward Citations)
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