US5533102A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Telephone auto attendant system for delivering chosen greetings to callers while on the phone
Assignee: Cisco Technology Inc
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Filing: 1995-05-24
•
Granted: 1996-07-02
•
Expires: 2015-05-24
Abstract
Abstract A method and apparatus for providing a telephone user with information concerning a caller. The call by the caller causes information concerning the caller to be transferred over a communication channel, separate from the one used by the telephone user, connected to a PC located near the telephone user. The information is displayed in the form of symbols on a PC display, and the telephone user can respond to the information without having to answer the call. If desired, the telephone user can cause the PC to play an audio record concerning the caller. The information displayed can be developed from the caller or from a database, or both.
Inventors
- 👤 Michael J. Robinson
- 👤 Robert C. Greco
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-29 04:36
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/428; H04M1/00; H04M1/57; H04M1/575; H04M1/66; H04M1/663; H04M3/436; H04M3/50; H04M3/51; H04M3/5166; H04M3/53; H04M3/533; H04M3/537; H04M1/64; H04M1/65; H04M1/6505; H04M2201/00; H04M2201/38; H04M2201/42; H04M2201/60; H04M3/5307; H04M3/53333; H04M3/5335; H04M3/53366
Claims Analysis
Total Claims: 34
Claim 1
Independent Claim
215 words
A method for processing an incoming call in a telephonic system, the system including a visual display visible to a user, whereby the user is provided with information about a telephone call received by the system from a caller, which call is directed to the user, and the user is given a choice of possible responses for handling the call while the user is presently engaged in on-going voice communications with a first party via a first telephonic communication channel, the method comprising the steps of: (a) establishing a second communication channel between the telephonic system and the user's display while leaving the on-going voice communications via the first telephonic communication channel intact; (b) transmitting a message from the telephonic system to the user's display over the second communication channel, the message including visual symbols representing information concerning the telephone call and displaying the visual symbols on the display; (c) making available to the user a possible response to the message which response consists of choosing one of a plurality of greetings to be audibly played to the caller; (d) the telephonic system receiving from the user a response indicating the user's chosen greeting, the response being given by the user through an input device; and (e) audibly playing the chosen greeting to the caller.
Claim 2
Independent Claim
215 words
A method for processing an incoming call in a telephonic system, the system including a visual display visible to a user, whereby the user is provided with information about a telephone call received by the system from a caller, which call is directed to the user, and the user is given a choice of possible responses for handling the call while the user is presently engaged in on-going voice communications with a first party via a first telephonic communication channel, the method comprising the steps of: (a) establishing a second communication channel between the telephonic system and the user's display while leaving the on-going voice communications via the first telephonic communication channel intact; (b) transmitting a message from the telephonic system to the user's display over the second communication channel, the message including visual symbols representing information concerning the telephone call and displaying the visual symbols on the display; (c) making available to the user a possible response to the message which response consists of choosing one of a plurality of greetings to be audibly played to the caller; (d) the telephonic system receiving from the user a response indicating the user's chosen greeting, the response being given by the user through an input device; and (e) audibly playing the chosen greeting to the caller.
Claim 3
Dependent Claim
45 words
The method of claim 1, wherein the input device includes an audio input component and the greeting is chosen by the user speaking the greeting to the audio input component which captures the greeting and forwards to the system an electrical signal representing the greeting.
Claim 4
Dependent Claim
10 words
The method of claim 1, wherein said greetings are prerecorded.
Claim 5
Dependent Claim
17 words
The method of claim 3 wherein the display and input device are coupled to a personal computer.
Claim 6
Dependent Claim
24 words
The method of claim 4 wherein the second communication channel is a local area network connected between the telephonic system and the personal computer.
Claim 7
Dependent Claim
46 words
The method of claim 1 wherein the step of visually displaying the message from the telephonic system to the user on the display device includes the display of information concerning the call, the information being derived from the circumstances of the call made by the caller.
Claim 8
Dependent Claim
52 words
The method of claim 6 wherein the information displayed concerning the call includes caller identification where the identification is determined by one of the following methods: (i) voice recognition of the caller's voice; (ii) response keyed by the caller to a voice prompt given to the caller; and (iii) caller's number identification.
Claim 9
Dependent Claim
23 words
The method of claim 7 wherein the information displayed concerning the call further includes information derived from a database maintained by the user.
Claim 10
Dependent Claim
39 words
The method of claim 1 wherein the step of making available to the user a possible response to the message includes the display of information concerning possible alternative responsive actions available to the user for responding to the message.
Claim 11
Dependent Claim
50 words
The method of claim 9 wherein the alternative responsive actions available to the user include audibly playing to the caller the chosen greeting and performing one of: (i) put the caller on hold; (ii) reroute the call to a designated substitute called party; and (iii) take a recorded voice message.
Claim 12
Dependent Claim
43 words
The method of claim 10 wherein the rerouting of the call to a substitute called party further comprises: receiving from the user an explanation to be audibly played to the substitute called party and audibly playing the explanation to the substitute called party.
Claim 13
Dependent Claim
17 words
The method of claim 10 wherein the display and input device are coupled to a personal computer.
Claim 14
Dependent Claim
24 words
The method of claim 12 wherein the second communication channel is a local area network connected between the telephonic system and the personal computer.
Claim 15
Dependent Claim
67 words
The method of claim 1 wherein the second communication channel is also connected to an audio speaker at the user's location and, in addition to transmitting a message from the telephonic system to the user's display, also audibly playing a voice message from the telephonic system via the second communication channel and the audio speaker before receiving from the user a response indicating the user's chosen greeting.
Claim 16
Dependent Claim
17 words
The method of claim 14 wherein the display and audio speaker are coupled to a personal computer.
Claim 17
Dependent Claim
24 words
The method of claim 15 wherein the second communication channel is a local area network connected between the telephonic system and the personal computer.
Claim 18
Dependent Claim
191 words
A telephonic system for processing an incoming call, the system connected to a visual display visible to a user, an input device available to the user, and a telephone for enabling the user to engage in on-going voice communications with a first party via a first telephonic communication channel, wherein the system is connected to the display via a second communication channel, the system comprising: (a) means for transmitting a message from the telephonic system to the user's display over the second communication channel while leaving the on-going voice communications via the first telephonic communication channel intact, the message including visual symbols representing information concerning a telephone call received by the system from a caller, which call is directed to the user; (b) means for making available to the user a possible response to the message which response consists of choosing one of a plurality of greetings to be audibly played to the caller; (c) means for receiving from the user a response indicating the user's chosen greeting, the response being given by the user through the input device; and (d) means for audibly playing the chosen greeting to the caller.
Claim 19
Dependent Claim
191 words
A telephonic system for processing an incoming call, the system connected to a visual display visible to a user, an input device available to the user, and a telephone for enabling the user to engage in on-going voice communications with a first party via a first telephonic communication channel, wherein the system is connected to the display via a second communication channel, the system comprising: (a) means for transmitting a message from the telephonic system to the user's display over the second communication channel while leaving the on-going voice communications via the first telephonic communication channel intact, the message including visual symbols representing information concerning a telephone call received by the system from a caller, which call is directed to the user; (b) means for making available to the user a possible response to the message which response consists of choosing one of a plurality of greetings to be audibly played to the caller; (c) means for receiving from the user a response indicating the user's chosen greeting, the response being given by the user through the input device; and (d) means for audibly playing the chosen greeting to the caller.
Claim 20
Dependent Claim
24 words
The telephonic system of claim 17, wherein the input device includes an audio input component into which the user may speak a chosen greeting.
Claim 21
Dependent Claim
11 words
The telephonic system of claim 17, wherein said greetings are precorded.
Claim 22
Dependent Claim
29 words
The telephonic system of claim 19 wherein the second communication channel is adapted for connecting to a personal computer to which are connected the display and the input device.
Claim 23
Dependent Claim
25 words
The telephonic system of claim 20 wherein the second communication channel is a local area network connected between the telephonic system and the personal computer.
Claim 24
Dependent Claim
34 words
The telephonic system of claim 17 wherein the message from the telephonic system to the display includes information concerning the call, the information derived from the circumstances of the call made by the caller.
Claim 25
Dependent Claim
52 words
The telephonic system of claim 22 wherein the information concerning the call includes caller identification where the identification is determined by one of the following methods: (i) voice recognition of the caller's voice; and (ii) response keyed by caller to a voice prompt given to the caller; and (iii) caller's number identification.
Claim 26
Dependent Claim
23 words
The telephonic system of claim 23 wherein the information concerning the call further includes information derived from a database maintained by the user.
Claim 27
Dependent Claim
29 words
The telephonic system of claim 17 further comprising means for including in the message information concerning possible alternative responsive actions available to the user for responding to the message.
Claim 28
Dependent Claim
53 words
The telephonic system of claim 25 wherein the information concerning possible responsive actions available to the user includes audibly playing to the caller the chosen greeting and performing one of: (i) put the caller on hold, (ii) reroute the call to a designated substitute called party, and (iii) take a recorded voice message.
Claim 29
Dependent Claim
35 words
The telephonic system of claim 26 further comprising: means for receiving from the user an explanation to be audibly played to the substitute called party and audibly playing the explanation to the substitute called party.
Claim 30
Dependent Claim
27 words
The telephonic system of claim 26 wherein the second channel is adapted for connection to a personal computer to which the display and input device are coupled.
Claim 31
Dependent Claim
25 words
The telephonic system of claim 28 wherein the second communication channel is a local area network connected between the telephonic system and the personal computer.
Claim 32
Dependent Claim
46 words
The telephonic system of claim 17 wherein the second communication channel is also connected to an audio speaker at the user's location and the system includes means for audibly playing a voice message from the telephonic system via the second communication channel and the audio speaker.
Claim 33
Dependent Claim
18 words
The telephonic system of claim 30 wherein the display and audio speaker are coupled to a personal computer.
Claim 34
Dependent Claim
25 words
The telephonic system of claim 31 wherein the second communication channel is a local area network connected between the telephonic system and the personal computer.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 1999-07-02 | 2000-01-01 | 2000-07-02 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2003-07-02 | 2004-01-01 | 2004-07-02 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2007-07-02 | 2008-01-01 | 2008-07-02 | $7700.00 | Window Closed / Lapsed |