US6449588B1
Expired / Lapsed
US
⏱️ 0.0 years remaining
Customer-driven QOS in hybrid communication system
Assignee: Accenture Global Services Ltd
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Filing: 1999-06-02
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Granted: 2002-09-10
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Expires: 2019-06-02
Abstract
Abstract According to a broad aspect of a preferred embodiment of the invention, a Customer Quality of Service Management system is provided. First, a hybrid network event is received which may include customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and/or network configuration data. Next, the system determines customer reports to be generated and generates the customer reports accordingly based on the event received.
Inventors
- 👤 Michel K. Bowman-Amuah
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-24 13:47
CPC Classifications
H; H04; H04Q; H04Q3/00; H04Q3/0016; H04Q3/0029; H04Q3/0045; H04L; H04L41/00; H04L41/06; H04L41/0604; H04L41/18; H04L41/50; H04L41/5003; H04L41/5032; H04L41/5061; H04L41/5067; H04L41/5064
Claims Analysis
Total Claims: 24
Claim 1
Independent Claim
183 words
A method for managing Quality of Service for a customer in a hybrid network architecture, for allowing the monitoring, managing and reporting of Quality of Service as defined in a rules database and for allowing a customer service representative to proactively address network issues with customers, wherein the hybrid network is a combination circuit-switched packet-switched network architecture, the method comprising: a) retrieving Quality of Service details for a customer from a rules database server; b) receiving a hybrid network event, wherein said hybrid network event is selected from the group of events comprising: customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and network configuration data; c) mapping the hybrid network event to a service offering of the hybrid network and to a customer of the hybrid network; d) determining a customer report to be generated based on the hybrid network event received and the Quality of Service details retrieved; and e) generating the customer report based on the hybrid network event received and the Quality of Service details retrieved.
Claim 2
Independent Claim
183 words
A method for managing Quality of Service for a customer in a hybrid network architecture, for allowing the monitoring, managing and reporting of Quality of Service as defined in a rules database and for allowing a customer service representative to proactively address network issues with customers, wherein the hybrid network is a combination circuit-switched packet-switched network architecture, the method comprising: a) retrieving Quality of Service details for a customer from a rules database server; b) receiving a hybrid network event, wherein said hybrid network event is selected from the group of events comprising: customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and network configuration data; c) mapping the hybrid network event to a service offering of the hybrid network and to a customer of the hybrid network; d) determining a customer report to be generated based on the hybrid network event received and the Quality of Service details retrieved; and e) generating the customer report based on the hybrid network event received and the Quality of Service details retrieved.
Claim 3
Dependent Claim
16 words
A method as recited in claim 1 , wherein the customer report is a planning report.
Claim 4
Dependent Claim
18 words
A method as recited in claim 1 , wherein the customer report is a service level violation report.
Claim 5
Dependent Claim
19 words
A method as recited in claim 1 , wherein the customer report is a quality of service violation report.
Claim 6
Dependent Claim
16 words
A method as recited in claim 1 , wherein the received event includes service problem data.
Claim 7
Dependent Claim
17 words
A method as recited in claim 1 , wherein the received event includes quality of service terms.
Claim 8
Dependent Claim
15 words
A method as recited in claim 1 , wherein the received event includes customer inquiry.
Claim 9
Independent Claim
218 words
A system for managing Quality of Service for a customer in a hybrid network architecture, for allowing the monitoring, managing and reporting of Quality of Service as defined in a rules database and for allowing a customer service representative to proactively address network issues with customers, wherein the hybrid network is a combination circuit-switched packet-switched network architecture, the method comprising: a) logic that when executed by a processor retrieves Quality of Service details for a customer from a rules database server; b) logic that when executed by a processor receives a hybrid network event, wherein said hybrid network event is selected from the group of events comprising: customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and network configuration data; c) logic that when executed by a processor maps the hybrid network event to a service offering of the hybrid network and to a customer of the hybrid network; d) logic that when executed by a processor determines a customer report to be generated based on the hybrid network event received and the Quality of Service details retrieved; and e) logic that when executed by a processor generates the customer report based on the hybrid network event received and the Quality of Service details retrieved.
Claim 10
Independent Claim
218 words
A system for managing Quality of Service for a customer in a hybrid network architecture, for allowing the monitoring, managing and reporting of Quality of Service as defined in a rules database and for allowing a customer service representative to proactively address network issues with customers, wherein the hybrid network is a combination circuit-switched packet-switched network architecture, the method comprising: a) logic that when executed by a processor retrieves Quality of Service details for a customer from a rules database server; b) logic that when executed by a processor receives a hybrid network event, wherein said hybrid network event is selected from the group of events comprising: customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and network configuration data; c) logic that when executed by a processor maps the hybrid network event to a service offering of the hybrid network and to a customer of the hybrid network; d) logic that when executed by a processor determines a customer report to be generated based on the hybrid network event received and the Quality of Service details retrieved; and e) logic that when executed by a processor generates the customer report based on the hybrid network event received and the Quality of Service details retrieved.
Claim 11
Dependent Claim
16 words
A system as recited in claim 1 , wherein the customer report is a planning report.
Claim 12
Dependent Claim
18 words
A system as recited in claim 1 , wherein the customer report is a service level violation report.
Claim 13
Dependent Claim
19 words
A system as recited in claim 1 , wherein the customer report is a quality of service violation report.
Claim 14
Dependent Claim
16 words
A system as recited in claim 1 , wherein the received event includes service problem data.
Claim 15
Dependent Claim
17 words
A system as recited in claim 1 , wherein the received event includes quality of service terms.
Claim 16
Dependent Claim
15 words
A system as recited in claim 1 , wherein the received event includes customer inquiry.
Claim 17
Dependent Claim
222 words
A computer program embodied on a computer readable medium stored on a computer that when executed code segments instruct the computer for managing Quality of Service for a customer in a hybrid network architecture, for allowing the monitoring, managing and reporting of Quality of Service as defined in a rules database and for allowing a customer service representative to proactively address network issues with customers, wherein the hybrid network is a combination circuit-switched packet-switched network architecture, the method comprising: a) a code segment that retrieves Quality of Service details for a customer from a rules database server; b) a code segment that receives a hybrid network event, wherein said hybrid network event is selected from the group of events comprising: customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and network configuration data; c) a code segment that maps the hybrid network event to a service offering of the hybrid network and to a customer of the hybrid network; d) a code segment that determines a customer report to be generated based on the hybrid network event received and the Quality of Service details retrieved; and e) a code segment that generates the customer report based on the hybrid network event received and the Quality of Service details retrieved.
Claim 18
Dependent Claim
222 words
A computer program embodied on a computer readable medium stored on a computer that when executed code segments instruct the computer for managing Quality of Service for a customer in a hybrid network architecture, for allowing the monitoring, managing and reporting of Quality of Service as defined in a rules database and for allowing a customer service representative to proactively address network issues with customers, wherein the hybrid network is a combination circuit-switched packet-switched network architecture, the method comprising: a) a code segment that retrieves Quality of Service details for a customer from a rules database server; b) a code segment that receives a hybrid network event, wherein said hybrid network event is selected from the group of events comprising: customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and network configuration data; c) a code segment that maps the hybrid network event to a service offering of the hybrid network and to a customer of the hybrid network; d) a code segment that determines a customer report to be generated based on the hybrid network event received and the Quality of Service details retrieved; and e) a code segment that generates the customer report based on the hybrid network event received and the Quality of Service details retrieved.
Claim 19
Dependent Claim
17 words
A computer program as recited in claim 1 , wherein the customer report is a planning report.
Claim 20
Dependent Claim
19 words
A computer program as recited in claim 1 , wherein the customer report is a service level violation report.
Claim 21
Dependent Claim
20 words
A computer program as recited in claim 1 , wherein the customer report is a quality of service violation report.
Claim 22
Dependent Claim
17 words
A computer program as recited in claim 1 , wherein the received event includes service problem data.
Claim 23
Dependent Claim
18 words
A computer program as recited in claim 1 , wherein the received event includes quality of service terms.
Claim 24
Dependent Claim
16 words
A computer program as recited in claim 1 , wherein the received event includes customer inquiry.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2005-09-09 | 2006-03-11 | 2006-09-10 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2009-09-09 | 2010-03-11 | 2010-09-10 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2013-09-09 | 2014-03-11 | 2014-09-10 | $7700.00 | Window Closed / Lapsed |