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US6556659B1 Expired / Lapsed US ⏱️ 0.0 years remaining

Service level management in a hybrid network architecture

Assignee: Accenture Global Services Ltd
•
Filing: 1999-06-02
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Granted: 2003-04-29
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Expires: 2019-06-02
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Abstract

Abstract A Service Level Management system is provided. A notification of a service level problem within a combination packet-switching and circuit-switching hybrid network is received by the system. The service level agreement is retrieved and the problem is checked against the agreement to determine if the agreement has been met. The notification of the problem is prioritized with a second notification of a second service level problem based on a number of times the agreement has not been met. Next, a resolution for the service level problem within the hybrid network is determined. The resolution may include a status report, resolution notification, problem reports, service reconfiguration, trouble notification, service level agreement violations, and/or outage notification. The progress of the implementation of the resolution is tracked. Finally, the hybrid network is managed based on the future predicted behavior of the network.

Inventors

  • 👤 Michel K. Bowman-Amuah

Bibliographic Details

Application Number —
Jurisdiction US
Data Source google_patents
Last Synchronized 2026-10-25 05:22
CPC Classifications
H; H04; H04L; H04L12/00; H04L12/64; H04L12/6418; H04L12/02; H04L12/14; H04L12/1403; H04L12/1432; H04L12/1439; H04L12/1453; H04L12/1482; H04L12/1485; H04L12/1496; H04L41/00; H04L41/06; H04L41/0654; H04L41/50; H04L41/5003; H04L41/5009; H04L43/00; H04L43/08; H04L43/0805; H04L43/0817; H04M; H04M15/00; H04M15/41; H04M15/49; H04M15/58; H04Q; H04Q3/00; H04Q3/0016; H04Q3/0062; H04Q3/0075; H04L43/0876; H04L43/10; H04L43/16; H04M2215/00; H04M2215/01; H04M2215/0164; H04M2215/0188; H04M2215/46

Claims Analysis

Total Claims: 15
Claim 1
Independent Claim 175 words
A method for service level management in a hybrid network architecture, comprising the steps of: a) receiving notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network; b) retrieving a service level agreement; c) checking the service level problem against the service level agreement to determine if the service level agreement has been met; d) prioritizing the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met; e) determining a resolution for the service level problem within the hybrid network if the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of: status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification; f) tracking a progress of the implementation of the resolution; and g) managing the hybrid network based on future predicted behavior of the hybrid network.
Claim 2
Independent Claim 175 words
A method for service level management in a hybrid network architecture, comprising the steps of: a) receiving notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network; b) retrieving a service level agreement; c) checking the service level problem against the service level agreement to determine if the service level agreement has been met; d) prioritizing the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met; e) determining a resolution for the service level problem within the hybrid network if the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of: status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification; f) tracking a progress of the implementation of the resolution; and g) managing the hybrid network based on future predicted behavior of the hybrid network.
Claim 3
Dependent Claim 15 words
A method as recited in claim 1 , wherein the resolution is a trouble notification.
Claim 4
Dependent Claim 19 words
A method as recited in claim 2 , wherein the trouble notification includes the delivery of a trouble ticket.
Claim 5
Dependent Claim 22 words
A method as recited in claim 1 , further comprising the step of notifying a customer upon the completion of the resolution.
Claim 6
Independent Claim 187 words
A system for service level management in a hybrid network architecture, comprising: a) logic that receives notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network; b) logic that retrieves a service level agreement; c) logic that checks the service level problem against the service level agreement to determine if the service level agreement has been met; d) logic that prioritizes the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met; e) logic that determines a resolution for the service level problem within the hybrid network when the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of: status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification; and f) logic that tracks a progress of the implementation of the resolution; and g) logic that manages the hybrid network based on future predicted behavior of the hybrid network.
Claim 7
Independent Claim 187 words
A system for service level management in a hybrid network architecture, comprising: a) logic that receives notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network; b) logic that retrieves a service level agreement; c) logic that checks the service level problem against the service level agreement to determine if the service level agreement has been met; d) logic that prioritizes the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met; e) logic that determines a resolution for the service level problem within the hybrid network when the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of: status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification; and f) logic that tracks a progress of the implementation of the resolution; and g) logic that manages the hybrid network based on future predicted behavior of the hybrid network.
Claim 8
Dependent Claim 15 words
A system as recited in claim 5 , wherein the resolution is a trouble notification.
Claim 9
Dependent Claim 19 words
A system as recited in claim 6 , wherein the trouble notification includes the delivery of a trouble ticket.
Claim 10
Dependent Claim 21 words
A system as recited in claim 5 , further comprising logic that notifies a customer upon the completion of the resolution.
Claim 11
Dependent Claim 208 words
A computer program embodied on a computer readable medium for service level management in a hybrid network architecture, comprising: a) a code segment that receives notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network; b) a code segment that retrieves a service level agreement; c) a code segment that checks the service level problem against the service level agreement to determine if the service level agreement has been met; d) a code segment that prioritizes the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met; e) a code segment that determines a resolution for the service level problem within the hybrid network when the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of: status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification; and f) a code segment that tracks a progress of the implementation of the resolution; and g) a code segment that manages the hybrid network based on future predicted behavior of the hybrid network.
Claim 12
Dependent Claim 208 words
A computer program embodied on a computer readable medium for service level management in a hybrid network architecture, comprising: a) a code segment that receives notification of a service level problem within a hybrid network, wherein the hybrid network is a combination packet-switching and circuit-switching network; b) a code segment that retrieves a service level agreement; c) a code segment that checks the service level problem against the service level agreement to determine if the service level agreement has been met; d) a code segment that prioritizes the notification of the service level problem with a second notification of a second service level problem based on a number of times the service level agreement has not been met; e) a code segment that determines a resolution for the service level problem within the hybrid network when the service level agreement has not been met, wherein the resolution is selected from the group of resolutions consisting essentially of: status reporting, resolution notification, problem reporting, service reconfiguration, trouble notification, service level agreement violations, and outage notification; and f) a code segment that tracks a progress of the implementation of the resolution; and g) a code segment that manages the hybrid network based on future predicted behavior of the hybrid network.
Claim 13
Dependent Claim 16 words
A computer program as recited in claim 9 , wherein the resolution is a trouble notification.
Claim 14
Dependent Claim 20 words
A computer program as recited in claim 10 , wherein the trouble notification includes the delivery of a trouble ticket.
Claim 15
Dependent Claim 24 words
A computer program as recited in claim 9 , further comprising a code segment that notifies a customer upon the completion of the resolution.

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USPTO Annuity & Maintenance Windows

Annuity Stage Window Opens Payment Deadline Surcharge Period Until Estimated Fee Status
3.5 Years (Year 4) 2006-04-28 2006-10-28 2007-04-29 $2000.00 Window Closed / Lapsed
7.5 Years (Year 8) 2010-04-28 2010-10-28 2011-04-29 $3760.00 Window Closed / Lapsed
11.5 Years (Year 12) 2014-04-28 2014-10-28 2015-04-29 $7700.00 Window Closed / Lapsed

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