US6735503B2
Expired / Lapsed
US
⏱️ 0.0 years remaining
Automated voice response to deliver remote vehicle diagnostic service
Assignee: General Motors LLC
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Filing: 2001-11-02
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Granted: 2004-05-11
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Expires: 2021-11-02
Abstract
Abstract A method for remotely diagnosing a vehicle includes the steps of receiving a vehicle diagnostic request, retrieving at least one diagnostic code from the vehicle, filtering the at least one diagnostic code based on at least one usability factor and sending a preset diagnostic response associated with the filtered diagnostic code to the vehicle. A system for remotely diagnosing a vehicle comprises means for receiving a vehicle diagnostic request, means for retrieving at least one diagnostic code from the vehicle, means for filtering the at least one diagnostic code based on at least one usability factor and means for sending a preset diagnosis response associated with the filtered diagnostic code to the vehicle.
Inventors
- 👤 Michael B. Ames
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-24 10:39
CPC Classifications
G; G07; G07C; G07C9/00; G07C9/00174; G07C9/00563; G07C5/00; G07C5/008
Claims Analysis
Total Claims: 27
Claim 1
Independent Claim
51 words
A method of remotely diagnosing a vehicle comprising: receiving a vehicle diagnostic request; retrieving at least one diagnostic code from the vehicle; filtering the at least one diagnostic code based on at least one usability factor; and sending a preset diagnostic response associated with the filtered diagnostic code to the vehicle.
Claim 2
Independent Claim
51 words
A method of remotely diagnosing a vehicle comprising: receiving a vehicle diagnostic request; retrieving at least one diagnostic code from the vehicle; filtering the at least one diagnostic code based on at least one usability factor; and sending a preset diagnostic response associated with the filtered diagnostic code to the vehicle.
Claim 3
Dependent Claim
15 words
The method of claim 1 wherein the preset diagnostic response is an associated voice response.
Claim 4
Dependent Claim
24 words
The method of claim 1 further comprising: determining the usability factor based on a user location, a vehicle code complexity, and a severity factor.
Claim 5
Dependent Claim
36 words
The method of claim 1 wherein receiving the vehicle diagnostic request comprises receiving a voice request at a service management application, the voice request being associated by a speech recognition system to a check diagnostic command.
Claim 6
Dependent Claim
13 words
The method of claim 1 , further comprising: authenticating the vehicle diagnostic request.
Claim 7
Dependent Claim
25 words
The method of claim 1 , further comprising: storing the at least one vehicle diagnostic code at a service management application on a remote server.
Claim 8
Dependent Claim
23 words
The method of claim 1 , further comprising: transferring to a live representative in response to a user reply to a satisfaction inquiry.
Claim 9
Dependent Claim
12 words
The method of claim 1 , further comprising: updating vehicle diagnostic codes.
Claim 10
Dependent Claim
22 words
The method of claim 8 wherein updating the vehicle diagnostic codes comprises downloading the vehicle diagnostic codes to an in-vehicle diagnostic computer.
Claim 11
Independent Claim
59 words
A system for remotely diagnosing a vehicle comprising: means for receiving a vehicle diagnostic request; means for retrieving at least one diagnostic code from the vehicle; means for filtering the at least one diagnostic code based on at least one usability factor; and means for sending a preset diagnosis response associated with the filtered diagnostic code to the vehicle.
Claim 12
Independent Claim
59 words
A system for remotely diagnosing a vehicle comprising: means for receiving a vehicle diagnostic request; means for retrieving at least one diagnostic code from the vehicle; means for filtering the at least one diagnostic code based on at least one usability factor; and means for sending a preset diagnosis response associated with the filtered diagnostic code to the vehicle.
Claim 13
Dependent Claim
26 words
The system of claim 10 further comprising: means for determining the usability factor based on a user location, a vehicle code complexity, and a severity factor.
Claim 14
Dependent Claim
14 words
The system of claim 10 further comprising: means for authenticating the vehicle diagnostic request.
Claim 15
Dependent Claim
26 words
The system of claim 10 further comprising: means for storing the at least one vehicle diagnostic code at a service management application on a remote server.
Claim 16
Dependent Claim
24 words
The system of claim 10 further comprising: means for transferring to a live representative in response to a user reply to a satisfaction inquiry.
Claim 17
Dependent Claim
13 words
The system of claim 10 further comprising: means for updating vehicle diagnostic codes.
Claim 18
Dependent Claim
76 words
A computer usable medium including a program for remotely diagnosing a vehicle comprising: computer readable program code that receives a vehicle diagnostic request; computer readable program code that retrieves at least one diagnostic code from the vehicle; computer readable program code that filters at least one diagnostic code based on at least one usability factor; and computer readable program code that sends a preset diagnostic voice response associated with the filtered diagnostic code to the vehicle.
Claim 19
Dependent Claim
76 words
A computer usable medium including a program for remotely diagnosing a vehicle comprising: computer readable program code that receives a vehicle diagnostic request; computer readable program code that retrieves at least one diagnostic code from the vehicle; computer readable program code that filters at least one diagnostic code based on at least one usability factor; and computer readable program code that sends a preset diagnostic voice response associated with the filtered diagnostic code to the vehicle.
Claim 20
Dependent Claim
15 words
The medium of claim 16 wherein the preset diagnostic response is an associated voice response.
Claim 21
Dependent Claim
29 words
The medium of claim 16 further comprising: computer readable program code that determines the usability factor based on a user location, a vehicle code complexity, and a severity factor.
Claim 22
Dependent Claim
40 words
The medium of claim 16 wherein the vehicle diagnostic request comprises computer readable program code that receives a voice request at a service management application, the voice request being associated by a speech recognition system to a check diagnostic command.
Claim 23
Dependent Claim
17 words
The medium of claim 16 further comprising: computer readable program code that authenticates the vehicle diagnostic request.
Claim 24
Dependent Claim
29 words
The medium of claim 16 further comprising: computer readable program code that stores the at least one vehicle diagnostic code at a service management application on a remote server.
Claim 25
Dependent Claim
27 words
The medium of claim 16 further comprising: computer readable program code that transfers to a live representative in response to a user reply to a satisfaction inquiry.
Claim 26
Dependent Claim
17 words
The medium of claim 16 further comprising: computer readable program code that updates the vehicle diagnostic codes.
Claim 27
Dependent Claim
22 words
The medium of claim 23 wherein updating the vehicle diagnostic codes comprises downloading the vehicle diagnostic codes to an in-vehicle diagnostic computer.
References Cited (Backward Citations)
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2007-05-11 | 2007-11-10 | 2008-05-11 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2011-05-11 | 2011-11-10 | 2012-05-11 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2015-05-11 | 2015-11-10 | 2016-05-11 | $7700.00 | Window Closed / Lapsed |