US6744856B2
Expired / Lapsed
US
⏱️ 0.0 years remaining
Method and apparatus for servicing emergency calls from a data network
Assignee: Nokia of America Corp
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Filing: 2001-01-31
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Granted: 2004-06-01
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Expires: 2021-01-31
Abstract
Abstract Emergency calls are serviced from a data communications device ( 104 ) via a wide area data network ( 102 ), for example, the Internet. A user of the communications device registers for emergency call service on an emergency call site that is associated with the wide area data network ( 200 ). An operator is associated with the emergency call site for handling emergency calls. When required, the user initiates an emergency call from the communications device ( 202 ). Then, the user provides information about the emergency to the operator through a real-time online chat ( 210 ). The operator performs a database query to determine emergency numbers for responding to the emergency based on the information received from the user ( 212 ). After selecting the appropriate emergency number, the operator connects the call to a local authority who is associated with the selected emergency number via the public telephone network ( 216 ).
Inventors
- 👤 Gerhard Eugene Karnik
- 👤 Joe Sunil Mallavarapu
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-24 14:57
CPC Classifications
H; H04; H04M; H04M7/00; H04M7/12; H04M7/1205; H04M7/128; H04M7/0024; H04M7/0042; H04M7/0045; H04M2242/00; H04M2242/04
Claims Analysis
Total Claims: 18
Claim 1
Independent Claim
125 words
A method for servicing emergency calls from a data communications device coupled to a data network, the method comprising the steps of: A) receiving over the data network an emergency call initiated by a user from the data communications device; B) an operator associated with the emergency call site obtaining data from a user database that is coupled to the emergency call site; C) the operator receiving data regarding the emergency from the user; D) the operator selecting one of a predetermined set of emergency numbers based on the data received from the user or the user database; and E) the operator connecting the emergency call to a local authority associated with the one of the predetermined set of emergency numbers selected by the operator.
Claim 2
Independent Claim
125 words
A method for servicing emergency calls from a data communications device coupled to a data network, the method comprising the steps of: A) receiving over the data network an emergency call initiated by a user from the data communications device; B) an operator associated with the emergency call site obtaining data from a user database that is coupled to the emergency call site; C) the operator receiving data regarding the emergency from the user; D) the operator selecting one of a predetermined set of emergency numbers based on the data received from the user or the user database; and E) the operator connecting the emergency call to a local authority associated with the one of the predetermined set of emergency numbers selected by the operator.
Claim 3
Dependent Claim
36 words
The method of claim 1 wherein prior to step A the method further comprises the step of: receiving user data for registering for service on an emergency call site that is associated with the data network.
Claim 4
Dependent Claim
38 words
The method of claim 2 wherein the step of receiving user data further comprises: the user providing personal data; and the user providing data about the data communications device, wherein the data is stored in the user database.
Claim 5
Dependent Claim
21 words
The method of claim 3 wherein the personal data includes at least one of name, address, telephone number, and medical data.
Claim 6
Dependent Claim
19 words
The method of claim 1 wherein the data communications device is one of a personal digital assistant or computer.
Claim 7
Dependent Claim
24 words
The method of claim 1 wherein the user initiates the emergency call by dialing a predetermined sequence of keys on the data communications device.
Claim 8
Dependent Claim
21 words
The method of claim 1 wherein the user initiates the emergency call by pressing a button on the data communications device.
Claim 9
Dependent Claim
13 words
The method of claim 1 wherein the local authority is an emergency authority.
Claim 10
Dependent Claim
21 words
The method of claim 1 wherein the local authority is another operator at an operator station coupled to a telephone network.
Claim 11
Dependent Claim
17 words
The method of claim 1 wherein the operator receives data regarding the emergency via an online chat.
Claim 12
Dependent Claim
28 words
The method of claim 10 wherein the operator receives data regarding the emergency via an online chat that exchanges at least one of text messages and encoded voice.
Claim 13
Dependent Claim
83 words
An emergency call station that comprises: a processor coupled to a data network; wherein the processor: receives a request for emergency call service from a data communications device coupled to the data network; and receives emergency data from a user of the data communications device; wherein user data is obtained from one of a user database that is coupled to the emergency call station or the data communications device; and wherein the emergency data is received by the processor via the data network.
Claim 14
Dependent Claim
83 words
An emergency call station that comprises: a processor coupled to a data network; wherein the processor: receives a request for emergency call service from a data communications device coupled to the data network; and receives emergency data from a user of the data communications device; wherein user data is obtained from one of a user database that is coupled to the emergency call station or the data communications device; and wherein the emergency data is received by the processor via the data network.
Claim 15
Dependent Claim
21 words
The emergency call station of claim 12 wherein the data communications device is one of a personal digital assistant or computer.
Claim 16
Dependent Claim
31 words
The emergency call station of claim 12 wherein the emergency data is received by the processor via an online chat that exchanges at least one of text messages or encoded voice.
Claim 17
Dependent Claim
23 words
The emergency call station of claim 12 wherein the emergency data includes a location of an emergency situation and a time of day.
Claim 18
Dependent Claim
23 words
The emergency call station of claim 12 wherein the user data is previously registered by the user and stored in the user database.
References Cited (Backward Citations)
US6456695B2
Cited
US6028915A
Cited
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2007-06-01 | 2007-12-01 | 2008-06-01 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2011-06-01 | 2011-12-01 | 2012-06-01 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2015-06-01 | 2015-12-01 | 2016-06-01 | $7700.00 | Window Closed / Lapsed |