US6985924B2
Expired / Lapsed
US
⏱️ 0.0 years remaining
Method and system for facilitating mediated communication
Assignee: Unwired Planet LLC
•
Filing: 2001-04-09
•
Granted: 2006-01-10
•
Expires: 2021-04-09
Abstract
Abstract A mediation system as disclosed herein is capable of performing a method for facilitating mediated communication. In at least one embodiment of the method for facilitating mediated communication, the method includes facilitating data-based communication between a mediation subscriber communication device and a mediation system for performing a decision operation with a mediation subscriber, and facilitating voice-based communication for performing a mediated follow-through operation associated with a mediated party.
Inventors
- 👤 Richard L. Schwartz
- 👤 Stuart Evans
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-24 20:29
CPC Classifications
H; H04; H04L; H04L63/00; H04L63/10; H04L63/102; H04L67/00; H04L67/01; H04L67/04; H04L67/2866; H04L67/30; H04L67/306; H04L67/50; H04L67/535; H04L67/60; H04L67/62; H04L9/00; H04L9/40; H04M; H04M1/00; H04M1/72; H04M1/724; H04M1/72448; H04M1/72451; H04M3/00; H04M3/42; H04M3/436; H04L65/00; H04L65/1066; H04L65/1101; H04L67/56; H04L67/59; H04L69/00; H04L69/30; H04L69/32; H04L69/322; H04L69/329; H04M1/66; H04M1/663; H04M2203/00; H04M2203/20; H04M2203/2011; H04M2242/00; H04M2242/22; H04M3/42025; H04M3/42034; H04M3/42059; H04M3/42085; H04M3/42093; H04M3/42102; H04M3/4211; H04W; H04W4/00; H04W4/16; H04W8/00; H04W8/18
Claims Analysis
Total Claims: 36
Claim 1
Independent Claim
185 words
A method for facilitating mediated virtual communication, comprising: receiving, by a mediation system, a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitating data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions associated with the requested telephone call, the plurality of follow-through actions to be displayed on the mediation subscriber communication device for selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions; and facilitating voice-based communication of the selected follow-through action, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
Claim 2
Independent Claim
185 words
A method for facilitating mediated virtual communication, comprising: receiving, by a mediation system, a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitating data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions associated with the requested telephone call, the plurality of follow-through actions to be displayed on the mediation subscriber communication device for selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions; and facilitating voice-based communication of the selected follow-through action, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
Claim 3
Dependent Claim
26 words
The method of claim 1 wherein facilitating data-based communication further includes transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary.
Claim 4
Dependent Claim
44 words
The method of claim 2 wherein facilitating data-based communication further includes receiving, from the mediation subscriber communication device, data including the selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions.
Claim 5
Dependent Claim
55 words
The method of claim 1 , further comprising: facilitating data-based communication, between the mediation system and the mediation subscriber communication device, for receiving an availability status from the mediation subscriber communication device; and facilitating voice-based communication of the availability status, by the mediation system, for performing the mediated follow-through operation associated with the mediated party.
Claim 6
Dependent Claim
56 words
The method of claim 4 wherein facilitating data-based communication for receiving an availability status includes: transmitting, for reception by the mediation subscriber communication system, data including a plurality of availability selectors; and receiving, from the mediation subscriber communication device, data including a present availability status after transmitting the data packet including the plurality of availability selectors.
Claim 7
Dependent Claim
28 words
The method of claim 4 wherein facilitating data-based communication for receiving an availability status includes: receiving, from the mediation subscriber communication device, data including a present availability status.
Claim 8
Dependent Claim
50 words
The method of claim 1 wherein facilitating data-based communication further includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receiving, from the mediation subscriber communication device, data including the selected follow-through action after transmitting the data packet including the contextual communication summary.
Claim 9
Dependent Claim
45 words
The method of claim 1 wherein facilitating data-based communication further includes: determining a selected mediation information menu from a plurality of mediation information menus; and transmitting, from the mediation system for reception by the mediation subscriber communication device, data including the selected mediation information menu.
Claim 10
Dependent Claim
24 words
The method of claim 8 wherein determining the selected mediation information menu includes determining the selected mediation information menu from an availability status menu.
Claim 11
Dependent Claim
24 words
The method of claim 8 wherein determining the selected mediation information menu includes determining the selected mediation information menu from a follow-through action menu.
Claim 12
Dependent Claim
23 words
The method of claim 8 wherein determining the selected mediation information menu includes determining the selected mediation information menu from an options menu.
Claim 13
Dependent Claim
23 words
The method of claim 8 wherein determining the selected mediation information menu includes determining the selected mediation information menu from a services menu.
Claim 14
Dependent Claim
24 words
The method of claim 8 wherein determining the selected mediation information menu includes determining the selected mediation information menu from an arrangement options menu.
Claim 15
Independent Claim
253 words
A method for facilitating mediated virtual communication, comprising: receiving, by a mediation system, a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitating data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating said data-based communication includes: determining a selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu, a services menu and an arrangement options menu; selecting the follow-through action menu for transmission to the mediation subscriber communication device, the follow-through action menu including a plurality of follow-through actions; transmitting, from the mediation system for reception by the mediation subscriber communication device, data including a contextual communication summary and data including the plurality of follow-through actions, the plurality of follow-through actions to be displayed on the mediation subscriber communication device to allow selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected response from the follow-through action menu after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions, the selected response including a selected follow-though action; and facilitating voice-based communication of the selected response, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
Claim 16
Independent Claim
253 words
A method for facilitating mediated virtual communication, comprising: receiving, by a mediation system, a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitating data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating said data-based communication includes: determining a selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu, a services menu and an arrangement options menu; selecting the follow-through action menu for transmission to the mediation subscriber communication device, the follow-through action menu including a plurality of follow-through actions; transmitting, from the mediation system for reception by the mediation subscriber communication device, data including a contextual communication summary and data including the plurality of follow-through actions, the plurality of follow-through actions to be displayed on the mediation subscriber communication device to allow selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected response from the follow-through action menu after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions, the selected response including a selected follow-though action; and facilitating voice-based communication of the selected response, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
Claim 17
Dependent Claim
55 words
The method of claim 14 , further comprising: facilitating data-based communication, between the mediation system and the mediation subscriber communication device, for receiving an availability status from the mediation subscriber communication device; and facilitating voice-based communication of the availability status, by the mediation system, for performing the mediated follow-through operation associated with the mediated party.
Claim 18
Dependent Claim
91 words
The method of claim 15 wherein facilitating data-based communication for receiving an availability status includes: selecting the availability status menu for transmission to the mediation subscriber communication device, the availability status menu including a plurality of availability selectors; transmitting, for reception by the mediation subscriber communication system, data including the plurality of availability selectors; and receiving, from the mediation subscriber communication device, data including the selected response from the availability status menu after transmitting the data packet including the plurality of availability selectors, the selected response including a present availability status.
Claim 19
Dependent Claim
85 words
The method of claim 15 wherein facilitating data-based communication further includes: selecting the follow-through action menu for transmission to the mediation subscriber communication device, the follow-through action menu including a plurality of follow-through actions; transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receiving, from the mediation subscriber communication device, data including a selected response from the follow-through action menu after transmitting the data packet including the contextual communication summary, the selected response including a selected follow-through action.
Claim 20
Dependent Claim
210 words
A computer program product, comprising: a computer program processable by a mediation system; and an apparatus from which the computer program is accessible by the mediation system; the computer program capable of enabling the mediation system to: receive a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitate data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions associated with the requested telephone call, the plurality of follow-through actions to be displayed on the mediation subscriber communication device for selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions; and facilitate voice-based communication of the selected follow-through action, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
Claim 21
Dependent Claim
210 words
A computer program product, comprising: a computer program processable by a mediation system; and an apparatus from which the computer program is accessible by the mediation system; the computer program capable of enabling the mediation system to: receive a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitate data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions associated with the requested telephone call, the plurality of follow-through actions to be displayed on the mediation subscriber communication device for selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions; and facilitate voice-based communication of the selected follow-through action, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
Claim 22
Dependent Claim
38 words
The computer program product of claim 18 wherein enabling the mediation system to facilitate data-based communication further includes enabling the mediation system to transmit, for reception by the mediation subscriber communication device, data including a contextual communication summary.
Claim 23
Dependent Claim
56 words
The computer program product of claim 19 wherein enabling the mediation system to facilitating data-based communication further includes enabling the mediation system to receive, from the mediation subscriber communication device, data including the selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions.
Claim 24
Dependent Claim
67 words
The computer program product of claim 18 wherein the computer program is further capable of enabling the mediation system to: facilitate data-based communication, between the mediation system and the mediation subscriber communication device, for receiving an availability status from the mediation subscriber communication device; and facilitate voice-based communication of the availability status, by the mediation system, for performing the mediated follow-through operation associated with the mediated party.
Claim 25
Dependent Claim
68 words
The computer program product of claim 21 wherein enabling the mediation system to facilitate data-based communication for receiving an availability status includes enabling the mediation system to: transmit, for reception by the mediation subscriber communication system, data including a plurality of availability selectors; and receive, from the mediation subscriber communication device, data including a present availability status after transmitting the data packet including the plurality of availability selectors.
Claim 26
Dependent Claim
40 words
The computer program product of claim 21 wherein enabling the mediation system to facilitate data-based communication for receiving an availability status includes enabling the mediation system to: receive, from the mediation subscriber communication device, data including a present availability status.
Claim 27
Dependent Claim
62 words
The computer program product of claim 18 wherein enabling the mediation system to facilitate data-based communication further includes enabling the mediation system to: transmit, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receive, from the mediation subscriber communication device, data including the selected follow-through action after transmitting the data packet including the contextual communication summary.
Claim 28
Dependent Claim
57 words
The computer program product of claim 18 wherein enabling the mediation system to facilitate data-based communication further includes enabling the mediation system to: determine a selected mediation information menu from a plurality of mediation information menus; and transmit, from the mediation system for reception by the mediation subscriber communication device, data including the selected mediation information menu.
Claim 29
Dependent Claim
59 words
The computer program product of claim 25 wherein enabling the mediation system to determine the selected mediation information menu includes enabling the mediation system to determine the selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu; a services menu and an arrangement options menu.
Claim 30
Dependent Claim
303 words
A computer program product, comprising: a computer program processable by a data processor to implement a mediation system; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the data processor to: receive a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitate data-based communication, between the mediation subscriber communication device and the data processor, for performing a decision operation with a mediation subscriber, wherein enabling the data processor to facilitating said data-based communication includes enabling the data processor to: determine a selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu, a services menu and an arrangement options menu; select the follow-through action menu for transmission to the mediation subscriber communication device, the follow-through action menu including a plurality of follow-through actions; transmit, from the data processor for reception by the mediation subscriber communication device, data including a contextual communication summary and data including the plurality of follow-through actions, the plurality of follow-through actions the selected mediation information menu, the selected mediation information menu to be displayed on the mediation subscriber communication device to allow selection by the mediation subscriber; and receive, from the mediation subscriber communication device, data including a selected response from the follow-through action menu after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions, the selected response including a selected follow-through action; and facilitate voice-based communication of the selected response, by the data processor, for performing a mediated follow-through operation associated with the mediated party.
Claim 31
Dependent Claim
303 words
A computer program product, comprising: a computer program processable by a data processor to implement a mediation system; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the data processor to: receive a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitate data-based communication, between the mediation subscriber communication device and the data processor, for performing a decision operation with a mediation subscriber, wherein enabling the data processor to facilitating said data-based communication includes enabling the data processor to: determine a selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu, a services menu and an arrangement options menu; select the follow-through action menu for transmission to the mediation subscriber communication device, the follow-through action menu including a plurality of follow-through actions; transmit, from the data processor for reception by the mediation subscriber communication device, data including a contextual communication summary and data including the plurality of follow-through actions, the plurality of follow-through actions the selected mediation information menu, the selected mediation information menu to be displayed on the mediation subscriber communication device to allow selection by the mediation subscriber; and receive, from the mediation subscriber communication device, data including a selected response from the follow-through action menu after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions, the selected response including a selected follow-through action; and facilitate voice-based communication of the selected response, by the data processor, for performing a mediated follow-through operation associated with the mediated party.
Claim 32
Dependent Claim
67 words
The computer program product of claim 30 wherein the computer program is further capable of enabling the data processor to: facilitate data-based communication, between the data processor and the mediation subscriber communication device, for receiving an availability status from the mediation subscriber communication device; and facilitate voice-based communication of the availability status, by the mediation system, for performing the mediated follow-through operation associated with the mediated party.
Claim 33
Dependent Claim
103 words
The computer program product of claim 28 wherein enabling the data processor to facilitate data-based communication for receiving an availability status further includes enabling the data processor to: select the availability status menu for transmission to the mediation subscriber communication device, the availability status menu including a plurality of availability selectors; transmit, for reception by the mediation subscriber communication system, data including the plurality of availability selectors; and receive, from the mediation subscriber communication device, data including the selected response from the availability menu after transmitting the data packet including the plurality of availability selectors, the selected response including a present availability status.
Claim 34
Dependent Claim
97 words
The computer program product of claim 28 wherein enabling the data processor to facilitate data-based communication further includes enabling the data processor to: select the follow-through action menu for transmission to the mediation subscriber communication device, the follow-through action menu including a plurality of follow-through actions; transmit, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receive, from the mediation subscriber communication device, data including a selected response from the follow-through action menu after transmitting the data packet including the contextual communication summary, the selected response including a selected follow-through action.
Claim 35
Independent Claim
201 words
A system for facilitating mediated virtual communication, comprising: a mediation system connected to a data packet network and to a voice network, the mediation system being capable of: receiving a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitating data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions associated with the requested telephone call, the plurality of follow-through actions to be displayed on the mediation subscriber communication device for selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions; and facilitating voice-based communication of the selected follow-through action, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
Claim 36
Independent Claim
201 words
A system for facilitating mediated virtual communication, comprising: a mediation system connected to a data packet network and to a voice network, the mediation system being capable of: receiving a request for voice-based communication from a communication device of a mediated party, the request for voice-based communication requesting commencement of a telephone call between the communication device of the mediated party and a mediation subscriber communication device; facilitating data-based communication, between the mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions associated with the requested telephone call, the plurality of follow-through actions to be displayed on the mediation subscriber communication device for selection by the mediation subscriber; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions; and facilitating voice-based communication of the selected follow-through action, by the mediation system, for performing a mediated follow-through operation associated with the mediated party.
References Cited (Backward Citations)
US5327486A
Cited
US5555376A
Cited
US5758280A
Cited
US5930700A
Cited
US5933778A
Cited
US5872841A
Cited
US5995597A
Cited
US5870454A
Cited
US6333973B1
Cited
US6219413B1
Cited
US6798873B2
Cited
US6374246B1
Cited
US6337858B1
Cited
US6351771B1
Cited
US6104788A
Cited
US6385305B1
Cited
US6366651B1
Cited
US6498841B2
Cited
US6317485B1
Cited
US6324265B1
Cited
US6389455B1
Cited
US6594255B1
Cited
US6493324B1
Cited
US6477240B1
Cited
US6477246B1
Cited
US6564261B1
Cited
US6373817B1
Cited
US6404860B1
Cited
US6580787B1
Cited
US6757732B1
Cited
US20020007397A1
Cited
US20020023130A1
Cited
US6430602B1
Cited
US6489986B1
Cited
US20020103908A1
Cited
US6741678B2
Cited
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2009-01-09 | 2009-07-11 | 2010-01-10 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2013-01-09 | 2013-07-11 | 2014-01-10 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2017-01-09 | 2017-07-11 | 2018-01-10 | $7700.00 | Window Closed / Lapsed |