Patent US6147975A successfully refreshed from Google Patents.
US6147975A
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System, method and article of manufacture of a proactive threhold manager in a hybrid communication system architecture
Assignee: Accenture Global Services Ltd
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Filing: 1999-06-02
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Granted: 2000-11-14
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Expires: 2019-06-02
Abstract
Abstract According to a broad aspect of a preferred embodiment of the invention, telephone calls, data and other multimedia information is routed through a hybrid network which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The hybrid network includes a Proactive Threshold Manager which forewarns service providers of an impending breach of contract. The Proactive Threshold Manager sends an alarm to the service provider when the current level of service will miss a service level agreement to maintain a certain level of service.
Inventors
- 👤 Michel K. Bowman-Amuah
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-31 09:59
CPC Classifications
H; H04; H04L; H04L41/00; H04L41/06; H04L41/50; H04L41/5003; H04L41/5009; H04Q; H04Q11/00; H04Q11/04; H04Q11/0428; H04Q11/0478; H04Q3/00; H04Q3/0016; H04Q3/0029; H04Q3/0045; H04L12/00; H04L12/54; H04L12/56; H04L12/5601; H04L2012/5625; H04L2012/5626; H04L2012/5629; H04L2012/5631
Claims Analysis
Total Claims: 24
Claim 1
Independent Claim
163 words
A method for indicating a possibility of a level of service falling below a minimum level in an integrated packet-switched based and circuit-switched based network, comprising the steps of: a) monitoring a hybrid network; b) determining a minimum level of service based on a service level agreement; c) sensing a current level of service; d) comparing the current level of service with a threshold level of service set above the minimum level of service; f) generating an alarm if the current level of service falls below the threshold level of service, wherein the alarm includes an indication that the network data captured during a period of time that the current level of service is below the threshold level of service; g) prioritizing the alarm with respect to at least one other network alarm based on a number of times the current level of service falls below the threshold level of service; and h) sending the alarm with the highest priority to a user.
Claim 2
Independent Claim
163 words
A method for indicating a possibility of a level of service falling below a minimum level in an integrated packet-switched based and circuit-switched based network, comprising the steps of: a) monitoring a hybrid network; b) determining a minimum level of service based on a service level agreement; c) sensing a current level of service; d) comparing the current level of service with a threshold level of service set above the minimum level of service; f) generating an alarm if the current level of service falls below the threshold level of service, wherein the alarm includes an indication that the network data captured during a period of time that the current level of service is below the threshold level of service; g) prioritizing the alarm with respect to at least one other network alarm based on a number of times the current level of service falls below the threshold level of service; and h) sending the alarm with the highest priority to a user.
Claim 3
Dependent Claim
28 words
A method as recited in claim 1, wherein the minimum level of service is determined based on at least one of time of day and day of week.
Claim 4
Dependent Claim
38 words
A method as recited in claim 1, wherein the step of prioritizing the alarm includes dividing a number of times the current level of service falls below the threshold level by a numerical representation of the threshold level.
Claim 5
Dependent Claim
20 words
A method as recited in claim 1, wherein the current level of service is determined for a plurality of customers.
Claim 6
Dependent Claim
39 words
A method as recited in claim 1, wherein the threshold level is selected so as to provide a forewarning to a service provider that the current level of service is about to fall below the minimum level of service.
Claim 7
Dependent Claim
21 words
A method as recited in claim 5, wherein the forewarning provides the service provider enough time to cure the service level.
Claim 8
Dependent Claim
16 words
A method as recited in claim 1, wherein the hybrid network is a wireless data network.
Claim 9
Independent Claim
176 words
A system for indicating a possibility of a level of service falling below a minimum level in an integrated packet-switched based and circuit-switched based network, comprising: a) a processor that monitors a hybrid network; b) a processor that determines a minimum level of service based on a service level agreement; c) a processor that sensing a current level of service; d) logic that compares the current level of service with a threshold level of service set above the minimum level of service; f) logic that generates an alarm if the current level of service falls below the threshold level of service, wherein the alarm includes an indication that the network data captured during a period of time that the current level of service is below the threshold level of service; and g) logic that prioritizes the alarm with respect to at least one other network alarm based on a number of times the current level of service falls below the threshold level of service; and h) sending the alarm with the highest priority to a user.
Claim 10
Independent Claim
176 words
A system for indicating a possibility of a level of service falling below a minimum level in an integrated packet-switched based and circuit-switched based network, comprising: a) a processor that monitors a hybrid network; b) a processor that determines a minimum level of service based on a service level agreement; c) a processor that sensing a current level of service; d) logic that compares the current level of service with a threshold level of service set above the minimum level of service; f) logic that generates an alarm if the current level of service falls below the threshold level of service, wherein the alarm includes an indication that the network data captured during a period of time that the current level of service is below the threshold level of service; and g) logic that prioritizes the alarm with respect to at least one other network alarm based on a number of times the current level of service falls below the threshold level of service; and h) sending the alarm with the highest priority to a user.
Claim 11
Dependent Claim
28 words
A system as recited in claim 8, wherein the minimum level of service is determined based on at least one of time of day and day of week.
Claim 12
Dependent Claim
37 words
A system as recited in claim 8, wherein the logic that prioritizes the alarm divides a number of times the current level of service falls below the threshold level by a numerical representation of the threshold level.
Claim 13
Dependent Claim
20 words
A system as recited in claim 8, wherein the current level of service is determined for a plurality of customers.
Claim 14
Dependent Claim
39 words
A system as recited in claim 8, wherein the threshold level is selected so as to provide a forewarning to a service provider that the current level of service is about to fall below the minimum level of service.
Claim 15
Dependent Claim
21 words
A system as recited in claim 12, wherein the forewarning provides the service provider enough time to cure the service level.
Claim 16
Dependent Claim
16 words
A system as recited in claim 8, wherein the hybrid network is a wireless data network.
Claim 17
Dependent Claim
191 words
A computer program embodied on a computer readable medium for indicating a possibility of a level of service falling below a minimum level in an integrated packet-switched based and circuit-switched based network, comprising: a) a code segment that monitors a hybrid network; b) a code segment that determines a minimum level of service based on a service level agreement; c) a code segment that senses a current level of service; d) a code segment that compares the current level of service with a threshold level of service set above the minimum level of service; f) a code segment that generates an alarm if the current level of service falls below the threshold level of service, wherein the alarm includes an indication that the network data captured during a period of time that the current level of service is below the threshold level of service; g) a code segment that prioritizes the alarm with respect to at least one other network alarm based on a number of times the current level of service falls below the threshold level of service; and h) sending the alarm with the highest priority to a user.
Claim 18
Dependent Claim
191 words
A computer program embodied on a computer readable medium for indicating a possibility of a level of service falling below a minimum level in an integrated packet-switched based and circuit-switched based network, comprising: a) a code segment that monitors a hybrid network; b) a code segment that determines a minimum level of service based on a service level agreement; c) a code segment that senses a current level of service; d) a code segment that compares the current level of service with a threshold level of service set above the minimum level of service; f) a code segment that generates an alarm if the current level of service falls below the threshold level of service, wherein the alarm includes an indication that the network data captured during a period of time that the current level of service is below the threshold level of service; g) a code segment that prioritizes the alarm with respect to at least one other network alarm based on a number of times the current level of service falls below the threshold level of service; and h) sending the alarm with the highest priority to a user.
Claim 19
Dependent Claim
29 words
A computer program as recited in claim 15, wherein the minimum level of service is determined based on at least one of time of day and day of week.
Claim 20
Dependent Claim
39 words
A computer program as recited in claim 15, wherein the code segment that prioritizes the alarm divides a number of times the current level of service falls below the threshold level by a numerical representation of the threshold level.
Claim 21
Dependent Claim
22 words
A computer program as recited in claim 15, wherein the current level of service is determined for a p lurality of customers.
Claim 22
Dependent Claim
40 words
A computer program as recited in claim 15, wherein the threshold level is selected so as to provide a forewarning to a service provider that the current level of service is about to fall below the minimum level of service.
Claim 23
Dependent Claim
23 words
A computer program as recited in claim 19, wherein the for ewarning provides the service provider enough time to cure the service level.
Claim 24
Dependent Claim
17 words
A computer program as recited in claim 15, wherein the hybrid network is a wireless data network.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2003-11-14 | 2004-05-15 | 2004-11-14 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2007-11-14 | 2008-05-15 | 2008-11-14 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2011-11-14 | 2012-05-15 | 2012-11-14 | $7700.00 | Window Closed / Lapsed |