Claims Analysis
Total Claims: 14
Claim 1
Independent Claim
87 words
A system for facilitating call interaction with a communications network that includes a plurality of signaling points with a plurality of different associated signaling protocols, the system comprising: an interactive service node configured to interact with a caller via a voice channel; and a signaling gateway coupled between the plurality of signaling points and the interactive service node, the signaling gateway being configured to translate between any of the plurality of different signaling protocols and a single signaling protocol that is used by the interactive service node.
Claim 2
Independent Claim
87 words
A system for facilitating call interaction with a communications network that includes a plurality of signaling points with a plurality of different associated signaling protocols, the system comprising: an interactive service node configured to interact with a caller via a voice channel; and a signaling gateway coupled between the plurality of signaling points and the interactive service node, the signaling gateway being configured to translate between any of the plurality of different signaling protocols and a single signaling protocol that is used by the interactive service node.
Claim 3
Dependent Claim
16 words
The system of claim 1 , wherein the single signaling protocol is a proprietary signaling protocol.
Claim 4
Dependent Claim
29 words
The system of claim 1 , wherein the plurality of different signaling protocols includes two or more of Signaling System 7 (SS7), C7, and Switch Computer Application Interface (SCAI).
Claim 5
Dependent Claim
20 words
The system of claim 1 , wherein the interactive service node is further configured to prompt the caller for information.
Claim 6
Dependent Claim
19 words
The system of claim 1 , wherein the interactive service node is further configured to retrieve telephone number information.
Claim 7
Dependent Claim
23 words
The system of claim 1 , wherein the interactive service node is further configured to route the caller to an available call center.
Claim 8
Independent Claim
63 words
A method, comprising: supplying signaling, that relates to a call from a caller, to a signaling gateway, the signaling using one of a plurality of different signaling protocols; translating the signaling between the one of the plurality of different signaling protocols and a single signaling protocol; and providing interactive services to the caller using a voice channel in response to the translated signaling.
Claim 9
Independent Claim
63 words
A method, comprising: supplying signaling, that relates to a call from a caller, to a signaling gateway, the signaling using one of a plurality of different signaling protocols; translating the signaling between the one of the plurality of different signaling protocols and a single signaling protocol; and providing interactive services to the caller using a voice channel in response to the translated signaling.
Claim 10
Dependent Claim
16 words
The method of claim 7 , wherein the single signaling protocol is a proprietary signaling protocol.
Claim 11
Dependent Claim
29 words
The method of claim 7 , wherein the plurality of different signaling protocols includes two or more of Signaling System 7 (SS7), C7, and Switch Computer Application Interface (SCAI).
Claim 12
Dependent Claim
15 words
The method of claim 7 , wherein the providing includes: prompting the caller for information.
Claim 13
Dependent Claim
18 words
The method of claim 7 , wherein the providing includes: receiving and interpreting dialed digits from the caller.
Claim 14
Dependent Claim
18 words
The method of claim 7 , wherein the providing includes: routing the caller to an available call center.