Patent US6246752B1 successfully refreshed from Google Patents.
US6246752B1
Expired / Lapsed
US
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System and method for data recording
Assignee: Nice Systems Inc
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Filing: 1999-06-08
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Granted: 2001-06-12
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Expires: 2019-06-08
Abstract
Abstract A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used-one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.
Inventors
- 👤 Valerie Bscheider
- 👤 David A. Glowny
- 👤 John E. Richter
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-30 20:18
CPC Classifications
G; G11; G11B; G11B31/00; H; H04; H04M; H04M3/00; H04M3/22; H04M3/36; H04M3/42; H04M3/42221; H04M2203/00; H04M2203/30; H04M2203/301; H04M3/2218; H04M3/2281; H04M3/42314; H04M3/42323; H04M3/50; H04M3/51; H04M3/5175
Claims Analysis
Total Claims: 27
Claim 1
Independent Claim
102 words
A method of recording telephone call information comprising: (a) electronically receiving data from a first source regarding telephony events related to one or more telephone calls, wherein said data from said first source is real-time data; (b) electronically receiving data from a second source regarding telephony events related to one or more telephone calls, wherein said data from said second source is asynchronous data; and (c) electronically combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 2
Independent Claim
102 words
A method of recording telephone call information comprising: (a) electronically receiving data from a first source regarding telephony events related to one or more telephone calls, wherein said data from said first source is real-time data; (b) electronically receiving data from a second source regarding telephony events related to one or more telephone calls, wherein said data from said second source is asynchronous data; and (c) electronically combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 3
Independent Claim
98 words
A method of recording telephone call information comprising: (a) electronically receiving data from a first source regarding telephony events related to one or more telephone calls, wherein said first source is a CTI link; (b) electronically receiving data from a second source regarding telephony events related to one or more telephone calls, wherein said second source is an SMDR link; and (c) electronically combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 4
Independent Claim
98 words
A method of recording telephone call information comprising: (a) electronically receiving data from a first source regarding telephony events related to one or more telephone calls, wherein said first source is a CTI link; (b) electronically receiving data from a second source regarding telephony events related to one or more telephone calls, wherein said second source is an SMDR link; and (c) electronically combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 5
Dependent Claim
34 words
The method of claim 2 further comprising the step of converting said event data from said first and said second sources into a platform-specific format, and transmitting said converted data to a target platform.
Claim 6
Dependent Claim
95 words
A computer program executable to process telephone call information, comprising: (a) one or more data collection threads for receiving data regarding telephony events from a plurality of sources, wherein at least one of said sources is an SMDR link; (b) one or more data normalization threads for combining event data received via the data collection threads into call records; and (c) one or more message emitter threads for converting data from the one or more data normalization threads into a format specific to a target platform, and transmitting said converted data to the target platform.
Claim 7
Dependent Claim
95 words
A computer program executable to process telephone call information, comprising: (a) one or more data collection threads for receiving data regarding telephony events from a plurality of sources, wherein at least one of said sources is an SMDR link; (b) one or more data normalization threads for combining event data received via the data collection threads into call records; and (c) one or more message emitter threads for converting data from the one or more data normalization threads into a format specific to a target platform, and transmitting said converted data to the target platform.
Claim 8
Dependent Claim
21 words
The program of claim 4 wherein at least one of the sources providing data regarding telephony events is a CTI link.
Claim 9
Dependent Claim
103 words
An article of manufacture comprising a computer-readable medium storing a computer program for processing telephone call information, comprising: (a) one or more data collection threads for receiving data regarding telephony events from a plurality of sources, wherein at least one of said sources is an SMDR link; (b) one or more data normalization threads for combining event data received via the data collection threads into call records; and (c) one or more message emitter threads for converting data from the one or more data normalization threads into a format specific to a target platform, and transmitting said converted data to the target platform.
Claim 10
Dependent Claim
103 words
An article of manufacture comprising a computer-readable medium storing a computer program for processing telephone call information, comprising: (a) one or more data collection threads for receiving data regarding telephony events from a plurality of sources, wherein at least one of said sources is an SMDR link; (b) one or more data normalization threads for combining event data received via the data collection threads into call records; and (c) one or more message emitter threads for converting data from the one or more data normalization threads into a format specific to a target platform, and transmitting said converted data to the target platform.
Claim 11
Dependent Claim
21 words
The article of claim 6 wherein at least one of the sources providing data regarding telephony events is a CTI link.
Claim 12
Dependent Claim
94 words
A computer program controlling software components for processing telephone call information comprising: (a) computer software for receiving real-time data from a first source regarding telephony events related to one or more telephone calls; (b) computer software for receiving asynchronous data from a second source regarding telephony events related to one or more telephone calls; and (c) computer software for combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 13
Dependent Claim
94 words
A computer program controlling software components for processing telephone call information comprising: (a) computer software for receiving real-time data from a first source regarding telephony events related to one or more telephone calls; (b) computer software for receiving asynchronous data from a second source regarding telephony events related to one or more telephone calls; and (c) computer software for combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 14
Dependent Claim
21 words
The program of claim 8 wherein said first source is a CTI link and said second source is an SMDR link.
Claim 15
Dependent Claim
25 words
The program of claim 8 wherein the software for combining event data uses a confidence factor to match incoming event data with existing call records.
Claim 16
Dependent Claim
25 words
The program of claim 9 wherein the software for combining event data uses a confidence factor to match incoming event data with existing call records.
Claim 17
Dependent Claim
27 words
The program of claim 9 further comprising software for converting said data into a platform-specific format, and software for transmitting said converted data to a target platform.
Claim 18
Dependent Claim
27 words
The program of claim 11 further comprising software for converting said data into a platform-specific format, and software for transmitting said converted data to a target platform.
Claim 19
Dependent Claim
99 words
An article of manufacture storing a computer program controlling software components for processing telephone call information comprising: (a) computer software for receiving real-time data from a first source regarding telephony events related to one or more telephone calls; (b) computer software for receiving asynchronous data from a second source regarding telephony events related to one or more telephone calls; and (c) computer software for combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 20
Dependent Claim
99 words
An article of manufacture storing a computer program controlling software components for processing telephone call information comprising: (a) computer software for receiving real-time data from a first source regarding telephony events related to one or more telephone calls; (b) computer software for receiving asynchronous data from a second source regarding telephony events related to one or more telephone calls; and (c) computer software for combining event data from said first source and event data from said second source into a single call record when event data from said first and second sources is related to the same telephone call.
Claim 21
Dependent Claim
23 words
The article of claim 14 wherein said real-time data is from a CTI link and said asynchronous data is from an SMDR link.
Claim 22
Dependent Claim
25 words
The article of claim 14 wherein the software for combining event data uses a confidence factor to match incoming event data with existing call records.
Claim 23
Dependent Claim
25 words
The article of claim 15 wherein the software for combining event data uses a confidence factor to match incoming event data with existing call records.
Claim 24
Dependent Claim
30 words
The article of claim 14 wherein the program further comprises software for converting said data into a platform-specific format, and software for transmitting said converted data to a target platform.
Claim 25
Dependent Claim
30 words
The article of claim 15 wherein the program further comprises software for converting said data into a platform-specific format, and software for transmitting said converted data to a target platform.
Claim 26
Dependent Claim
30 words
The article of claim 16 wherein the program further comprises software for converting said data into a platform-specific format, and software for transmitting said converted data to a target platform.
Claim 27
Dependent Claim
30 words
The article of claim 17 wherein the program further comprises software for converting said data into a platform-specific format, and software for transmitting said converted data to a target platform.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2004-06-11 | 2004-12-11 | 2005-06-12 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2008-06-11 | 2008-12-11 | 2009-06-12 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2012-06-11 | 2012-12-11 | 2013-06-12 | $7700.00 | Window Closed / Lapsed |